Refund Policy

Refund Policy

We want customers to feel confident when shopping with us. If you are not satisfied with an eligible purchase, you may request a return in accordance with the return conditions displayed on our website at the time of purchase.

Return Eligibility

To qualify for a return, products should generally be returned in their original condition and include the original packaging, accessories, manuals and other items supplied with the product.

Products showing excessive wear, misuse, accidental damage, unauthorized modification or missing components may not qualify for a full refund.

Certain products may be excluded from returns for hygiene, personalization, clearance, final-sale or other reasons. Any applicable restrictions will be stated on the relevant product or promotional page.

Return Authorization

A return should be authorized before the product is sent back. Unauthorized packages may experience processing delays or may not qualify for a refund.

Customers should follow the return instructions provided after a return request has been approved.

Damaged or Incorrect Orders

If an item arrives damaged, defective or different from the item ordered, the issue should be reported promptly after delivery. Supporting information such as photographs of the product and packaging may be requested to help evaluate the issue.

Refunds

Approved refunds are issued to the original payment method whenever possible.

Once a refund has been processed, the time required for the funds to appear may vary depending on the customer's bank, payment provider or financial institution.

Original shipping charges, expedited delivery fees, customs charges and other non-product costs may be non-refundable except where required by applicable law or where the return resulted from an error on our part.

Exchanges

Exchange availability may depend on product inventory and the circumstances of the return. Where a direct exchange is unavailable, customers may need to return the original product and place a new order.

Abuse of the Return Policy

We reserve the right to refuse returns involving suspected fraud, repeated misuse of the return process or products that do not meet the applicable return requirements.

Nothing in this policy limits rights provided to consumers under applicable law.